Contact Us

Talk on the phone

Call: 714-563-4200
Monday - Friday, 9am-3pm PST

Helpful Information

We want you to be happy! Any item that is not marked Final Sale and is in NEW condition can be returned within 30-days of receiving the item for a refund or store credit.

All SALE items can be returned for store credit only.

*FINAL SALES: Undergarments (such as corsets, body shapers, lingerie, panties and underwear), gift cards, electronic gift certificates, and store credits are all final sale items and cannot be returned.

View our full return policy.

Where are you located?

We are located in beautiful California, so you don't ever have to worry about your package coming from unknown countries.

How do your sizes run?

Our sizes run small compared to regular department stores. Be sure to check out our size chart before ordering. Don't forget, if you're unsure you can always email, chat or call our Stylists for help!

What is your Exchange policy?

Instead of us directly swapping one item for another, you have the power to return your items for special Store Credit.

With your DOLL Store Credit you're not restricted to exchanging for the exact same item(s). Store Credit can be used on ANY item SITEWIDE - even sale items!!!- and NEVER EXPIRES.

View our full return policy.

What countries do you ship to?

We ship within the U.S. and some countries outside of the U.S. The list of countries we ship to may vary.

To see if we ship to your country, simply add an item to your cart and click on the country selection under "Estimate Shipping". If your country is on that list, we can ship there.