Frequently Asked Questions

Scrunch Buns® is a registered trademark of DOLL Swimwear. It is an innovative swimwear design that ruches the bikini bottom to create a contour to flatter your natural shape. We carry one of the largest selection of Scrunch Bun® bikinis.

Swimwear Lining adds an extra layer of protection and thickness inside the bikini to allow for the pool or beach environment. The bottoms are half lined by design. The rear of the bottoms is generally not lined to accommodate a more flattering scrunch bun design. Don't be fooled by cheaper imitation bikinis that skimp out on the quality and lining. All of our bikinis are lined unless otherwise noted.

A Padding Pocket is available on some bikini tops. This is a form of swimwear lining that also doubles as a pocket to add extra padding for support and lift. All bikini tops will come equipped with Padding Pockets unless otherwise noted. Swimwear Padding is an option we offer to have your top come with a set of custom pads for extra lift, support, and thickness. Insert these into the Padding Pockets built in to your bikini top. Swimwear Padding is removable and custom fitted for your bikini.

Yes, they are! The pads are removable and can be placed into any of our bikinis that have a Padding Pocket to place the pads in. Most of our tops come with swimwear lining and pockets for pads unless otherwise noted.

Take a look at the item's page for size measurements. These measurements are general guidelines for fitting. Fit will vary depending on personal preference such as how tight/loose, exposure/coverage, etc. Email us for more info on sizing for your size and body type.

We are not currently providing options for back-orders or pre-orders. However, you can get an email once the items comes back in stock by:

1. On the product page, Click on the size that is Out of Stock.
2. A form will appear to enter your email to sign up for the alert. Simply complete this form.

Items that are not discontinued usually come back in stock with a couple of weeks.

Orders placed online can only be shipped from our warehouse, we do not allow any walk-ins for pickups/returns/exchanges at our warehouse location due to a policy imposed by the property management.

Some banks will put a hold for the amount even if the transaction was voided and uncollected by us (this is usually the case for debit cards). The hold is in the form of a pending charge and not a settled transaction. The issuing card companies usually resolves itself within 3 business days but sometimes up to 30 business days. This is a transaction policy that is imposed by your bank even if the transaction was denied and uncollected by us. For more info about payment Authorizations and Pending Charges here is a great Wikipedia article: http://en.wikipedia.org/wiki/Authorization_hold

We sure do! Please make sure your billing + shipping info is up to date before you check out. We want your order to get to you safe and sound! 💌 Please note, we will NOT replace orders shipped to an old or incorrect address, so double-check your information before you hit that Pay now button.

SHIPPING:

We offer three different shipping options (for U.S. orders only):

• Standard: 3-7 business days
• Fast: 2 business days
• Fastest: 1 business day

At checkout, you'll be able to see the exact delivery dates for each option so you can choose what works best for you.

For international orders, simply enter your country information at checkout, and the system will provide an estimated delivery timeframe. 🌎✨

We accept all major credit & debit cards and Apple Pay for a smooth checkout ✨ At the moment, we do not accept PayPal.

At the moment, we do not sell gift cards.

We accept prepaid cards like Visa, Amex, and Mastercard 💳 as long as the full order total is available on the card. At this time, we're unable to split payments or use multiple cards per order, so the full amount must be covered for the transaction to go through ✨

Oh no, babe - we're so sorry this happened 💔 Unfortunately, once a package is marked as delivered to the address provided at checkout, there's very little we're able to do on our end.

Your best chance of recovering your order is to check with the current residents or location where it was delivered. In most cases, packages delivered to an incorrect address are not returned to us.

If you need help double-checking the shipping details, feel free to reach out - we're always here for you 💕

We're happy to help! ✨ We can honor the same sale price for exchanges. Exchanges are available for the same style and color in a different size only.

If you'd like a different style or color, it would be treated as a return instead. Please reach out to us and we'll be more than happy to help you with the exchange process 💕

Please review our exchange policy here.

Once we receive your package, the exchange/return process will take 1-5 business days. Upon issuing your refund, you should see the amount reflected back onto your account in 5-10 business days depending on your bank and credit card company.

In the U.S., It takes anywhere between 1 - 7 days after you place your order depending on the chosen method and your location. For outside the U.S. it can take between 15-30 days with the average being 15 days. The delivery time is both the processing time and the shipping transit time. We normally ship and process orders within 1 business days. Orders placed on a Friday evening, or over the weekend, will be processed at the latest the following Wednesday. Please note that the chosen shipping method does not account for order processing time. For example, orders placed with next day shipping may not be received the day after you placed your order.

Yes, this can be done by clicking or tapping the "Delete Account" button at the bottom of your account page. Or you can contact us at support@doll.com