Although most stores prohibit the return of swim & undergarments, we believe it provides an essential service and piece of mind knowing you have the option of a return.
Please inspect your items once you receive them. We can accept returns that are postmarked and shipped out within 30 days of order date with these conditions:
FINAL SALE ITEMS: Panties, underwear, custom items, make-up, gift cards, electronic gift certificates, items marked as "Final Sale", and store credits are all final sale items. FINAL SALE items cannot be returned for exchange, credit, or refunds.
NEW CONDITION: All items are to be in new condition with tags, hygienic liners, packaging, boxes, in original condition. Items should also be unsoiled, have no evidence of fragrance, and have not been washed.
Direct exchanges where we swap one item for another are not possible since we cannot guarantee the desired item will be in stock. However, you may simply send back the item(s) you wish to exchange for store credit toward the new item(s) or place a new order for the item(s) you'd like now and return the original item(s) for a refund. Returning for a refund option ensures a faster turnaround time for receiving the new item(s).
Of course, babe! We totally get it, sometimes it's not love at first try-on. 💕 We're happy to accept returns within 30 days of purchase as long as your items are in new and unworn condition (tags + hygienic liners attached). You can choose a refund back to your original payment method or store credit.
- Tags + hygienic liners must still be attached, no exceptions.
- No signs of wear, soil, or fragrance.
- Not washed or altered in any way.
If our system isn't recognizing your order, double-check that you're entering your order number and the shipping zip code exactly as you typed them in at checkout.
Some zip codes include the extra 4 digits like 92806-1234. Be sure to include the full zip code if that's how you originally entered it during checkout. That usually does the trick!
If the return button isn't showing, it's likely because your order is outside our 30-day return window from the purchase date. Our system automatically disables returns after 30 days. This countdown starts from the order date, not the shipping or delivery date.
First, check your email to see if you received a notification that your return was processed and your store credit is ready.
If you're still not seeing it, it's likely you checked out as a guest, so the credit didn't link to an account. No worries, just reach out to our customer support team, and we'll set that up for you.
When you reach out, please provide the email address you'd like to use, or the one you've used for previous orders.
We totally understand wanting to make sure your return made it back to us! Since return tracking isn't linked to our system, we're not able to see when it arrives at our warehouse. The best way to check is to refer to the tracking number provided by the carrier when you shipped your return. That will tell you the exact delivery date that is scheduled to arrive at our warehouse.
Once it shows as delivered, please allow 3-5 business days for us to process your return and send your confirmation.
Note: Please hold onto your return tracking number until you receive confirmation that we've processed your return. This is your proof that the package was sent to us. If the package gets lost in transit, the tracking number is the only way we can verify the return.
Once your return is received at our warehouse, please allow 3-5 business days for it to be processed. As soon as your return is completed, you'll receive an email confirmation with all the return details.
At the moment, we don't provide return shipping labels. Return shipping is the customer's responsibility ✨
Please note that original shipping fees are non-refundable.
If you need help with your return, we're here for you 💕