Returns & Exchanges
Notice: Please know your order will be received and shipped as soon as possible, and will continue to be backed by our amazing customer service (all of whom are working from home). Please be assured that we're taking all preventative measures to ensure the health and safety of our employees and customers. In accordance with our preventative measures, we have increased the time to process any returns/refunds from 3-5 business days to 20 business days until further notice. We appreciate your understanding as we work to keep our employees safe.
Although most stores prohibit the return of swim & undergarments, we believe it provides an essential service and piece of mind knowing you have the option of a return.
Please inspect your items once you receive them. We can accept returns that are postmarked and shipped out within 30 days of order date with these conditions:
FINAL SALE ITEMS: Panties, underwear, custom items, make-up, gift cards, electronic gift certificates, items marked as "Final Sale", and store credits are all final sale items. FINAL SALE items cannot be returned for exchange, credit, or refunds.
NEW CONDITION: All items are to be in new condition with tags, hygienic liners, packaging, boxes, in original condition. Items should also be unsoiled, have no evidence of fragrance, and have not been washed.